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2019 has been a great year for us here at weDevs. Yes, the best year so far regarding the growth, customer happiness, and overall achievements.

It’s (18 March) our birthday, weDevs’ 7th anniversary of working with WordPress. And I’m here to share with you the success and growth we achieved throughout the year. Also, what we’re planning to do in 2020 to make the community more powerful and help you reach your goals.

weDevs reached some incredible milestones in 2019. We are really delighted to see the love and trust you’ve placed in us on the way to becoming a WordPress Brand. Thank you from the bottom of my heart.

Sadly, this year when I’m here talking about weDevs 2019 flashback, the whole world is fighting against Coronavirus or COVID-19. According to the last night statistics, about 200k people have been affected over 155 countries and 8 thousand people have already died. So, this is not a time for celebration.

But you know that we have to move on. And find out what to do next helping each other across the countries.

Before diving into what happened in 2019, let’s get a quick summary of weDevs by the numbers.

weDevs 2019 in Numbers

Starting back in 2013 as a startup, I and Tareq always focus on making WordPress more powerful, userfriendly and easier. And we chose our tagline as ‘We create things that work.’ We have tried our best to develop something great that helps people make their everyday journeys more comfortable and convenient.

And today we are happy to see products like Dokan, WP User Frontend, WPERP, WP Project Manager, WooCommerce Conversion Tracking, wePos, HappyAddons in the list to make the community Stronger.

Regarding all our major products, last year we saw a number of the total-

  • 1.9 Million downloads
  • 100k+ active installations
  • 3,440,333 traffic
  • 300+ reviews and more

It’s time to dig into details. Let’s start!

Celebration Program Got Canceled: Missing weFamily Day

1st weFamily celebration in weDevs’ 5th Birthday

I and Tareq always give priority to our employees. We do what our team loves to do. So, 2 years back in 2017, we decided to make our family members come closer by engaging them in our celebration programs. We announced 18th March as ‘weFamily’ day!

It was really amazing to let them know what we do and how. It was lovely to see our parents and child enjoy throughout the day and share our stories.

weFamily Day 2019

The plan was bigger this year. We planned something magnificent to celebrate our 7th birthday with our families. But all our plans and programs got canceled due to Coronavirus or COVID-19 like what happening around the globe.

Celebrating weFamily Day 2019!

When it’s about safety, there’s nothing to deal with or reconsider.

weDevs 2019 Flashback: Our Contributions to Make Your Life Easier

If you want to create something outstanding, you need to start from scratch. weDevs could be just an example of that. During our University days in 2008, I and Tareq used to run a WordPress site, for blogging purposes actually. Today We have a company of 70+ people. Thanks to Almighty.

If I look back, it was 2017 when weDevs moved to a bigger office with only 25 employees. Now we have around 75 people working in different teams. 200% growth within 2 years only!

We always love to share our journey, the experiences we had, the additions we brought in the system with our customers. This takes us closer to our audience and we feel more connected this way.

First thing is, we work as a family here and we always use the term “weFamily” while addressing issues in our meetings.

Growth and Contributions from Development Side

This is the part I personally focus on all the time. Development obviously is the most significant part of any software company. As we believe in creating something that works so there is no compromise. And you will wonder listening that last year we have added an astounding 21, 39,808 lines of code. It truly broke all the former records done in a single year.

We are quite accustomed to reaching new heights. Because we have released our free and pro plugins for a whopping 242 times. That’s more than 62% growth over the last year’s (2018) total release.

That’s not the end! We knew, hiring the right people would be a cog in the machine for our company. Apart from the business team, content and marketing team, and design team, our development team is also rapidly growing.

Back in 2018, we only had about 20 developers in our team but in 2019 this number has increased to 30+. So, compared to 2018 the number of developers that we have hired is in around 67% growth mark in the year 2019.

Product Development and Feature Updates in 2019

weDevs major products at a glance

A bigger team is supposed to contribute more. That’s exactly what happened here at weDevs in 2019. Our developers have outpaced their previous contribution with a number of new features. You can check out our products’ new features, tweaks, improvements, and fixes that were done in 2019.

You can check both the feature page or changelog.

  1. Dokan
  2. WP User Frontend
  3. WordPress ERP
  4. WP Project Manager
  5. WooCommerce Conversion Tracking
  6. HappyAddons
  7. wePos
  8. weMail
  9. Appsero
  10. WPHive
  11. Enzaime and others

2019 was an amazing year for us and we did exactly what we dreamed of.

Contribution towards WordPress

We love contributing to WordPress core

In 2019, many of our team members contributed to making WordPress even better. Our Developer Towhidul Islam contributed to the Core WordPress 6 times in a row! And we are really proud of this. With Tawhid, there were two more core contributors from our development team- Edi Amin and Mehedi Hasan. Get our story of contribution from here.

Not only that, but two of our former Developers Rafsun Chowdhury and MD Sultan Nasir Uddin also contributed to making WordPress powerful and far better.

Yes, that’s my team’s strategy. We love to contribute to the community just like we work for us!

weDevs 2019 Flashback: Customer Happiness and Contributions from Support Team

Customer Happiness growth in 2019

Providing proper support is the most significant part of a technical organization. At weDevs, we ensure real-time support about what our customers need and want. Since we are basically a WordPress product development company- customer support and satisfaction are our first priority.

I can proudly tell you that we have experienced a great year for our customers’ happiness in 2019. Our support team achieved remarkable growth ensuring on-time problem-solving.

We are happy because our customers are happy. And this is how we are trying to take our company- weDevs to the next level.

The best this is- We started providing a truly 24/7 support from the beginning of 2019, dividing the whole team into 3 shifts.

Our contributions from support end

Take a look at what our support team has done in 2019.

  • 90,000+ replies
  • 250+ ticket resolving per day
  • 100k+ live chat

…and many more!

Isn’t it great regarding only a year?

Feedback from Our Valuable Customers

As a co-founder and CEO of weDevs, I always give extra priority to customer support. Yes, we try our best to make our customers happy ensuring real-time support in all the aspects. But nothing would matter if these don’t meet our customers need.

Last year, we got 300+ 5 star reviews! Check out what our customers say!

Customer feedback in

I have been almost 1 year using the DOKAN. First of all, I would like to say that this platform supports the best service in this field of e-commerce. They are very kind and above all, very professional. Their ticket service is very detailed. I’ve had a lot of trouble lately and they willing to helped me.
And I escaped from problem by their help. WordPress, as you guys know, is so wide in scope that it’s like traveling in an endless universe. By the way, the trip is so vast that it can easily get lost. The lost results in a waste of time and money. DOKAN will reduce such your unnecessary experience.
yehezkel (@yehezkel)

Customer feedback in Trustpilot

Trustpilot review

Not only that, but we also got the same appreciation and love from a huge number of our beloved customers.

5 Best Open Source ERP System You Should Consider in 2020

We got 180+ Trustpilot reviews and 100+ reviews regarding all our major products only in 2019!

Do All These Really Matter?

We believe customers are the kings. So we prefer what our customers need all the time. Not only responding, but we are also working with timely support at any moment of the day or night. For the first time, we started 24/7 support in 2019. And we are happy making it possible for our beloved customers in upcoming days.

Yes, customers at the heart of all we do here at weDevs!

Customer satisfaction isn’t only important, it works like a key to success for any business. If customers aren’t happy, it’s simply impossible to go ahead in this competitive era of business.

At weDevs, we treat customers like our family. So that you can easily understand our dedication towards our beloved customers.

Stay with us, we offer state of the art products and ensure real-time support.

Content & Marketing Team 2019 Flashback

Previously at the end of 2017, we shared how weDevs is reshaping its content and marketing strategy. In the process of executing that strategy, we have become a bigger team of 20+ members in 2019. So the team’s growth was about 38%.

We have started sessions like Knowledge sharing and Growth Hacking on a regular basis. These are helping us become more confident, creative, proactive. And most importantly, these are helping us to get ready for the global audience.

Since weDevs works with digital products, content marketing is the soul of our marketing strategy. But we always have trust in the motto “We don’t create content for sale”. We try to create value for our audience. This motto of ours and the love we get back from you, keep us working, motivate us to create more valuable content for you.

Continuous evaluation and improvement have always been the focus of our team. To thrive consistently, there’s no alternative actually. We know and believe that. Now, like the previous years, we’re feeling constrained to share our data-driven assessment with you. So, let the numbers do the talking.

Throughout the year 2019, we have successfully created and published around 600 well-researched articles for 5 of our sites. Kudos to the content developers!

We all know that content isn’t only about articles, it also includes designing, idea-generating, sharing, implementing, and so on. Let’s have a look at the contributions of our designing team. Shall we?

Contribution from Design Team

weDevs design team done really well throughout the year 2019. Let the numbers tell.

217 website pages and frontend page updates. ALmost 400% growth from the previous year- 2018!

2143+ banner design including blog banner, video thumbnails, and ads banners. over 300% growth from 2018.

They have completed 91 product pages design including 350+ other required illustrations.

Not only that, but there were also around 1000 designs for WordCamps, internal and external branding programs, and others.

Thanks to their hard work. It’s not possible to run campaigns, and other marketing or branding activities without their creative efforts.

Growth, Trust, and Love We Achieved in 2019

Now it’s about you, dear customers. Yes, YOU! We’re really glad that you paid a visit to us. You’re also doing it right now, thanks for that.

With you and with the increased number of unique visitors as well, over the year 2019, we saw a 26% increase in the traffic on our site. That means we met 126% more visitors than in 2018! Isn’t that amazing?

Now, you may be wondering about the number of users of our site. Well, the growth rate, in this case, is even better! Compared to the user count of 2018, we have got a 44% growth in 2019.

These are all about traffic. Let me show you the conversions and downloads We got last year.

1.9 million total downloads! Total active installations or running businesses are 106,000.

Downloads and active installations

With all this traffic and the constant effort of every member of our team, no doubt our website is improving daily. The Alexa ranking clocked on the last day of the last year was around 47,000. Which means a 63.30% leap in the ranking.

Growth was not only achieved in the downloads, but also in the active installation count and revenue. If we take the active installation number of 2018 into account, we’ll have to say with 55% active installations, 2019 was a huge year for us.

As anticipated, all these achievements resulted in more revenue. In 2019, weDevs earned 75% more revenue!

Team weDevs Getting Bigger Day by Day

I’m thankful to Almighty God and my team for what they have done to turn 2019 into the most fruitful year. I and Tareq also thinking to help and support them in all the possible ways. With having facilities like Gratuity and Provident Fund, this year we started adding corporate facilities and health care programs.

A part of weDevs Team!

Yes, as I mentioned earlier that they are our family, not employees. So we try our best to treat each one of them as a family member. And last year we got 30+ new members in the weDevs family by evaluating over 2000 candidates. Now we are a great family of 70+ members!

As we always believe in team power, we try to get the best ones!

weForms Found a New Home in 2019

You may already notice that we didn’t talk about one of our great products weForms! Sorry, I don’t want to hurt you but it’s true that we sold weForms at the end of 2019. weForms now is the new member of the Inmotion Hosting Family.

In the last two and a half years, weForms achieved a lot of milestones from reaching 20,000+ active installations to getting recognition of the fastest and easiest form builder in the WordPress industry. So, why we decided to sell and hand it over?

Long story short. We already have WP User Frontend– top frontend solution for WordPress with a specialized frontend form, registration, and membership site building capability. On the other hand, We have a rich collection of products leading in the WordPress repository and more in the pipeline.

So, it’s really hard for us to focus on all with the same importance. That’s why I and Tared decided to let weForms go.

Soon I will share with you all the facts including all the details. So, don’t worry and stay with us. We’re on a mission to create something great and we will not let you down.

weDevs 2019 Flashback: Looking Forward to a Rocking 2020

The year 2019 has been the most fruitful year for us here at weDevs . Yes, in terms of business growth, customer satisfaction, and conversion rate; all.

But What I believe that- 2020 will be far better than in 2019. Want to know why?

Last year, We focused mostly on product development and breaking down the boundaries we have around us. We already introduced some awesome tools like HappyAddons, weMail Appsero, Enzaime, WP Hive to make your life and business journey easier.

More tools are on the pipeline to turn this year into a great one! Let’s have a quick look at these tools I mentioned.

  1. HappyAddons is a great library for Elementor with over 50 unique widget collections and 16+ awesome features. Bring your creative web designing imaginations to life with Happy Elementor Addons. With its extraordinary features, now you can do stuff once possible only by professionals!
  2. weMail helps you create & send engaging emails, grow subscriber lists, promote services & products all within the WordPress dashboard with your preferred email sending gateway.
  3. Appsero is a killer WordPress licensing and plugin management tool for WordPress developers and marketers. Deactivation data, comprehensive analytics, automatic update deployment, product licensing & more exciting features waiting for you in the list.
  4. Enzaime is a must-have tool for doctors and health professionals. Create and control your digital reputation with your own website and illustrate your skills in front of the world.
  5. WP Hive is a smart WordPress repository that lets you find desired plugins with all sorts of insights. Apple did it with Appstore, we’re doing it for WordPress!

Yes, this is how we are working here at weDevs with a dedicated team of 75+ members.

Is It the End of Everything We’re Doing for You?

No! But this is just a beginning for us. We are planning really big in 2020, especially to make Gutenberg Editor more powerful and feature-rich. We are working with a few remarkable projects (a good number of, actually!) that would be more impactful in upcoming days!

Coming to the end, I want to repeat that 2019 was really a fruitful year for weDevs. And this was possible not just due to the energy or dedication of any particular team. We achieved such a milestone due to the collective effort of the whole weDevs team. You too are part of this success.

So we dedicate this success to you, dear customers and each one of our hardworking delegates from our Support, Developing, marketing and the content team.

Thank you, everyone. Feel our love. Stay with us and of course, keep us in your prayers.

Importance of Customer Service in eCommerce Business